This introductory Customer Service course covers the outcomes required for a cleaning and housekeeping staff to provide effective client service.
The course covers an introduction to establishing client relationships and identifying client needs; how to meet client needs by providing quality cleaning and housekeeping services.
In this course you will learn how to:
Section 1 – Customer Service in the cleaning industry
Section 2 – Acting professionally
Section 3 – Working professionally
Section 4 – Verbal communication skills
Section 5 – Non-verbal communication skills (body language)
Section 6 – Providing customer service
This course covers all required knowledge content for the following competency units:
CPPCMN2003A Provide effective client service
|Cost||$29.90 (AUD incl. GST)|
|Unit code & name||Customer service for the cleaning industry|
|Delivery||100% online, no classroom or assignments.|
|Time||3 minutes to enrol, 4-6 hours – self paced|
|Payment||Paypal or Mastercard/Visa through our Eway internet payment facility.|
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